Reference

What Our Legal Terms Mean For You

Our legal terms sit around the parts of your account that actually touch you — funding your wallet, taking a payout, who can hold an account and what we hold each other to.

Plain-wording account termsEligibility depends on local lawCookies and account dataA support path for changes
dragon6d What Our Legal Terms Mean For You
ASK ABOUT POLICY

Getting An Answer On Legal Points

Legal questions rarely need a long thread. If a clause does not read clearly, or you want to know what applies to your account specifically, our Malaysia support team answers policy points directly instead of sending you back to the page. Reach them through live chat while you are signed in, by email if you want a written reply, or through the account help desk for anything tied to verification or a payout held on your wallet. Sign in first so the agent can see the account in question.

Team online

Live chat

Sign in and reach an agent in Malaysian time through live chat inside the lobby — the quickest route for a policy point or a payout on hold.

Email support

Prefer a written answer you can keep? Send your question to our support inbox and we reply with the term that applies to your case, plus the reason behind it.

Account help desk

For anything tied to verification, a blocked payout or a change of details, the account help desk takes your request and confirms in writing what we need next.

YOUR DATA AND ACCESS

Your Data, Cookies And Account Access

Your details stay tied to one account and one set of rules. We collect what we need to run the wallet, verify who you are and meet local record-keeping duties, then keep that record while the account is open. Session cookies hold your login and your preferred rail between visits, and you can clear them from your browser whenever you like. Want a record corrected, or your account closed? Ask us and we confirm what can be amended and what has to stay on file.

Account data

We hold your name, contact details and wallet history to run your account, check that payments through Touch 'n Go eWallet, Boost or GrabPay match your profile, and meet local duties.

Cookies

Cookies keep you signed in and remember your chosen payment rail between visits. You can clear or block them in your browser; the lobby will simply ask you to log in again.

Account security

One account per person, a password only you hold, and a one-time code sent to your phone before sensitive changes. Report a login you do not recognise and we lock the account.

Changes and retention

Records stay on file while the account is open and for the period local rules require afterwards. Request a correction or a closure and we confirm what can be amended.

Legal Questions We Get Asked

Most questions about our terms come down to a handful of points: who can hold an account, which rails move your money, what we keep on file and how you leave. Below are the ones that come up most. If yours is not here, send it to support and we answer in writing, in the same plain wording you just read. Ask before you deposit rather than after — it is easier to settle a doubt than a held payout.

Everything sits on this page: the rules for holding an account, funding your wallet, placing wagers and taking payouts. Read it before you deposit and keep the date of the version you saw.

The account wallet takes Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Maybank2u. Payouts go back to the rail you used, so the terms name each one and the checks we run.

Yes. Message support from the signed-in account and say what you want changed or closed. We confirm in writing what we can amend straight away and what stays on file.

Local law wins, and the terms say so plainly. If a rule of ours cannot apply where you live, we follow what local law allows and tell you which part of your account is affected.

We do, mainly to hold your login and your payment preference between visits. You can block or clear them in your browser settings, though you will need to sign in again each time.

Ask before you deposit. Live chat, email and the account help desk all take policy questions, and the reply will point to the exact clause rather than a loose answer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.